Organisations continue to face challenges aligning IT with business strategy due to insufficient planning, lack of focus on business outcomes, and cost of IT resources, according to business performance specialists State of Matter.
“IT delivery is failing because it’s not meeting key success criteria,” State of Matter advisory and project delivery services director Grant Barker says.
“In our experience, many projects fail to deliver on expectations, are over budget, and run over time.”
This leads to wasted time and resources, and can put businesses behind their competitors when it comes to transformation projects, says Barker.
“Delivery of new IT capability is one of the primary vehicles for organisations to bring innovation to market: failure in this area is a failure to innovate.”
Barker says these issues can be overcome with strategic planning, and a clear understanding of and focus on business outcomes.
“However, many organisations fail to do mid or long-term planning. They get stuck in a firefighting mentality, which leaves little time to set a clear company direction and implementing the training and tools required for strategic thinking,” he says.
According to State of Matter, the majority of plans are technology-centric, which means they’re not taking their cue from business objectives.
When the business users aren’t involved sufficiently in planning and there is a lack of focus on business outcomes, the resulting IT solution is unlikely to solve significant challenges and is likely to be considered a failure.
State of Matter has identified four key success criteria that businesses must meet:
Organisations need to create measurable objectives, which are imperative for effective business analysis.
The objectives must map to overall business goals to deliver business value.
Utilisation of agile methods and principles is a strong enabler for this.